Identifying the Determinants of Trust in Management and the Significance of this Trust for the Level of Discretionary Extra-Role Behaviour
This paper will argue that the level of employee trust in management, will be a significant factor in determining the willingness, or otherwise, of an employee to engage in discretionary and positive, extra-role behaviour. Discretionary extra-role behaviour being defined as behaviour which aims to assist the organisation to achieve its goals and which is over and above the behaviour which is demanded by the terms of the employment contract. This paper will identify three significant indicators of trust in management, which in turn are likely to influence the level of discretionary effort.
Keywords: Trust, Management, Discretionary Extra-Role Behaviour, Character Trust
Lecturer, School of Commerce, Charles Sturt University
Mailing address: Charles Sturt University, Locked Bag 588, Wagga Wagga, NSW 2678, Australia